778go Privacy Policy

This Privacy Policy ("Policy") describes how 778go ("778go," "we," "us," or "our") collects, uses, stores, discloses, and protects personal information obtained from individuals ("you," "Data Subject," or "Player") who access or use the 778go online casino and sports betting platform at 778go.lat and any associated services, mobile-optimised interfaces, or communications channels (collectively, the "Platform").

This Policy applies to all personal data processed by 778go in connection with your use of the Platform, regardless of the medium through which that data was submitted — including registration forms, KYC verification uploads, payment transactions, customer support communications, and data collected automatically through your device and browser.

This Policy should be read in conjunction with the 778go Terms & Conditions and Responsible Gaming Policy, which together govern the full scope of your relationship with 778go. In the event of any conflict between this Policy and the Terms & Conditions with respect to data privacy matters, this Policy shall prevail.

For the purposes of the Philippine Data Privacy Act of 2012 and applicable data protection legislation, 778go acts as the data controller in respect of personal data collected from players and visitors through the Platform. As data controller, 778go determines the purposes and means of the processing of your personal data.

778go collects the following categories of personal data from players and site visitors, depending on the nature of their interaction with the Platform:

778go does not collect sensitive personal information as defined under the DPA (including racial or ethnic origin, political opinions, religious beliefs, health records, or sexual orientation) unless specifically required for responsible gaming compliance purposes, such as documentation related to a self-exclusion or problem gambling support request.

778go collects personal data through the following channels and mechanisms:

• Direct Submission: Data you actively provide when creating an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or updating your account profile.
• Automated Collection: Technical data collected automatically through cookies, server logs, and session analytics when you access or navigate the Platform. This includes your IP address, device identifiers, and browsing behaviour within the Platform. See Section 7 for full details on cookies.
• Payment Processors: Confirmation data received from GCash, PayMaya, BPI, BDO, Metrobank, and InstaPay when processing your deposits or withdrawals. 778go does not store full bank account credentials or payment card numbers.
• Identity Verification Providers: Results and risk scores from KYC and AML screening services used to verify the accuracy of identity documents submitted by players.
• Third-Party Game Providers: Game session data transmitted from 778go's partner game studios covering bet amounts, game outcomes, and session duration for games hosted on their platforms but accessible via 778go's lobby.

778go processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your 778go player account, including processing registration, verifying your identity, and managing account settings and security.
• Service Delivery: To provide you with access to games, process wagers, calculate and credit winnings, apply bonuses, and deliver all other core platform services.
• Payment Processing: To process deposits from and withdrawals to your registered payment methods (GCash, PayMaya, BPI, BDO, Metrobank) and to maintain accurate financial records of all PHP transactions.
• KYC & AML Compliance: To verify your identity, confirm your age is 21 or above, and screen transactions against anti-money laundering requirements as mandated by applicable Philippine financial regulations.
• Responsible Gaming: To monitor gaming behaviour for indicators of problem gambling, enforce deposit limits and self-exclusion orders, and comply with responsible gaming obligations.
• Customer Support: To respond to your queries, resolve disputes, and provide technical assistance through 778go's support channels.
• Platform Security: To detect, investigate, and prevent fraudulent activity, account takeovers, bonus abuse, and other security threats to the Platform and its users.
• Legal Compliance: To comply with applicable Philippine laws and regulations, respond to lawful requests from regulatory authorities, and enforce the 778go Terms & Conditions.
• Service Improvement: To analyse aggregated, de-identified usage data for the purpose of improving Platform performance, user experience, and game selection.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates where you have consented to receive such communications. You may withdraw this consent at any time via your account settings or by emailing [email protected].

Under the Philippine Data Privacy Act of 2012, 778go processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contract with you — i.e., the 778go Terms & Conditions — including account creation, game access, payment processing, and KYC verification.
• Legal Obligation: Processing necessary to comply with applicable Philippine laws including the Anti-Money Laundering Act (AMLA), the DPA, and any applicable PAGCOR directives governing online gaming platforms.
• Legitimate Interests: Processing for purposes of Platform security, fraud prevention, service improvement, and responsible gaming monitoring, where such purposes are not overridden by your fundamental rights and freedoms as a data subject.
• Consent: Processing for direct marketing communications and non-essential cookies, which is subject to your explicit consent and may be withdrawn at any time without affecting the lawfulness of prior processing based on consent.

778go uses cookies and similar tracking technologies on the Platform for the purposes described in this section. A cookie is a small text file placed on your device by a web server when you access a website. Cookies cannot execute programs or deliver viruses to your device.

You can manage cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent you from accessing certain Platform features, including your account login. Disabling analytics or marketing cookies does not affect your ability to play.

778go does not sell your personal data to third parties. We share your personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Payment Service Providers: GCash (G-Xchange, Inc.), PayMaya Philippines, Inc., Bank of the Philippine Islands (BPI), Banco de Oro (BDO), and Metrobank receive financial data necessary to process deposits and withdrawals in PHP. These entities process your data as independent controllers subject to their own privacy policies and Bangko Sentral ng Pilipinas (BSP) regulations.
• Identity Verification Providers: Third-party KYC and AML screening service providers receive identity and document data for the sole purpose of verifying your eligibility to maintain a 778go account. These providers are contractually bound to process data only as instructed by 778go and in accordance with the DPA.
• Game Technology Providers: 778go's partner game studios receive limited session and player identifier data necessary to deliver their games through the 778go lobby and to maintain game integrity records. No financial data beyond anonymised stake and win amounts is shared with game providers.
• Regulatory Authorities: 778go may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), the Bureau of Internal Revenue (BIR), or other Philippine governmental authorities in response to lawful requests, court orders, or as required by applicable regulation.
• Professional Advisers: Legal, accounting, and compliance advisers engaged by 778go may access personal data on a strictly need-to-know basis and are bound by professional confidentiality obligations.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of 778go's assets, personal data held by 778go may be transferred to the acquiring entity, provided that such entity agrees to be bound by the terms of this Privacy Policy and applicable DPA requirements.

The 778go Platform is operated from servers that may be located outside the Philippines. Where personal data is transferred to or processed in a jurisdiction outside the Philippines, 778go ensures that such transfers are made subject to appropriate safeguards consistent with Section 21 of the Philippine Data Privacy Act and its Implementing Rules and Regulations.

Appropriate safeguards for international transfers may include: contractual clauses binding the recipient to DPA-equivalent data protection standards, the recipient country having been found to provide an adequate level of data protection by the National Privacy Commission, or the transfer being necessary for the performance of a contract between you and 778go (e.g., processing payments through global payment networks that route through international servers).

You may request details of any international transfer arrangements applicable to your personal data by contacting the 778go Data Protection Officer at [email protected].

778go retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law, whichever period is longer. The following retention periods apply:

• Active Account Data: Retained for the full duration of your active account relationship with 778go, plus a minimum of five (5) years following account closure, to comply with AMLA record-keeping obligations.
• KYC & Identity Verification Documents: Retained for a minimum of five (5) years from the date of submission, in accordance with AMLA and BSP requirements applicable to online gaming platforms.
• Financial Transaction Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with BIR and AMLA record-keeping requirements.
• Customer Support Communications: Retained for two (2) years from the date of the most recent communication in each support thread, unless the communication relates to a formal complaint or legal dispute, in which case it is retained until final resolution plus two (2) years.
• Marketing Preference Data: Retained for the duration of your account plus one (1) year following account closure, or until you withdraw consent, whichever is earlier.
• Technical & Analytics Data: Aggregated and de-identified analytics data may be retained indefinitely. Identifiable technical logs (IP addresses, session tokens) are retained for a maximum of twelve (12) months from collection.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised such that it can no longer be associated with an identified or identifiable individual.

778go implements and maintains a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, destruction, or accidental loss. These measures include:

• Encryption in Transit: All data transmitted between your device and the 778go Platform is encrypted using 256-bit Transport Layer Security (TLS). This applies to all pages, including the login page, deposit cashier, and KYC document upload interface.
• Encryption at Rest: Sensitive personal data, including identity document images and financial information, is encrypted at rest using AES-256 encryption on 778go's secure server infrastructure.
• Access Controls: Access to personal data within 778go's systems is restricted on a strict need-to-know basis. All internal access is logged, monitored, and subject to periodic review. Support agents do not have access to unmasked payment account numbers or government ID images beyond what is required for a specific verified query.
• Password Security: Player passwords are stored exclusively in salted, cryptographically hashed form. 778go support staff cannot retrieve or view plaintext passwords under any circumstances.
• Penetration Testing: 778go's platform infrastructure undergoes regular independent security assessments to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that is likely to adversely affect your rights and freedoms, 778go will notify the National Privacy Commission within 72 hours of becoming aware of the breach, consistent with DPA notification requirements, and will notify affected data subjects without undue delay.

As a data subject under the Philippine Data Privacy Act of 2012, you are entitled to the following rights with respect to your personal data held by 778go. To exercise any of the following rights, please contact the 778go Data Protection Officer at [email protected] with the subject line "Data Subject Rights Request — [Specific Right]." 778go will respond within fifteen (15) calendar days of receipt.

• Right to be Informed: The right to be notified and furnished with information about how your personal data is collected and processed, including the purpose, scope, and method of processing.
• Right of Access: The right to request a copy of all personal data held by 778go relating to you, including a description of the categories of data, the purposes for which it is processed, and any third parties to whom it has been disclosed.
• Right to Rectification: The right to request correction of any inaccurate, incomplete, or outdated personal data we hold about you. Where correction is not technically feasible (e.g., for historical transaction records), 778go will annotate the relevant records with a note of your correction request.
• Right to Erasure: The right to request deletion of your personal data where it is no longer necessary for the purpose for which it was collected and no overriding legal obligation requires its retention. Note that this right is subject to limitations where 778go is required to retain data under AMLA, BIR, or other applicable regulations.
• Right to Object: The right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests grounds, subject to 778go demonstrating compelling grounds that override your interests.
• Right to Data Portability: The right to receive a copy of the personal data you provided to 778go in a structured, commonly used, and machine-readable format, where technically feasible and where processing is based on consent or contract.
• Right to Lodge a Complaint: The right to lodge a complaint with the Philippine National Privacy Commission (NPC) if you believe 778go has processed your personal data in violation of the DPA. NPC contact information is available at the official NPC website.

The 778go Platform is strictly intended for individuals who are at least twenty-one (21) years of age. 778go does not knowingly collect personal data from individuals under the age of 21. The Platform's KYC verification process is specifically designed to prevent underage registration by requiring government-issued proof of age.

The 778go Platform may, from time to time, contain references to third-party services or payment providers such as GCash, PayMaya, BPI, BDO, and Metrobank. Accessing these services through their respective native applications or websites will subject you to those organisations' own privacy policies and data handling practices. 778go is not responsible for the privacy practices of third-party services and makes no representation or warranty regarding their compliance with any applicable data protection law.

778go strongly recommends that you review the privacy policy of any third-party service before submitting personal data to that service, including payment providers used to fund your 778go account.

778go reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. Where changes are material — meaning they significantly affect your data subject rights or the manner in which we process your personal data — 778go will provide advance notice via email to your registered address and/or via a prominent notification on the Platform prior to the revised Policy taking effect.

The "Last Revised" date displayed at the top of this page will be updated upon each revision. Your continued use of the 778go Platform following the effective date of any revised Policy constitutes your acceptance of the changes. If you do not agree with any revised Policy, you must cease using the Platform and may request account closure in accordance with the 778go Terms & Conditions.

For all data privacy-related enquiries, access requests, correction requests, deletion requests, objections, or formal complaints, please contact the 778go Data Protection Officer (DPO) using the details below. 778go is required under the DPA to designate a DPO responsible for overseeing data protection compliance.

If you are not satisfied with 778go's response to a data privacy concern, you have the right to escalate your complaint to the Philippine National Privacy Commission (NPC), the regulatory body responsible for enforcing the Data Privacy Act of 2012 in the Philippines.